Participant

MP4 not downloading

Forum|Forum|3 months ago
April 8, 2026
13 replies
139 views

I’m trying to download a video I created, and it’s only 2:18 minutes and seconds long. I’ve made about a dozen other videos of the same or larger length on this same platform, and I’ve never had any issues with exporting those projects. Because this project hasn’t been letting me export for days now, I’m behind on my video uploading schedule for my social accounts. Can someone please help me fix this? Before I’m recommending the generic steps of trying other browsers or clearing my cookies/cache, trust me, I’ve tried everything. Trying to download as 720p doesn’t do anything either.

H

Hoisin

Participant

thank you, I shan’t share a corporate design, but I did create this test file which was giving the same error {Mod Note- URL has been removed by the Moderator}

Tarun Saini

Community Manager

Thanks for sharing the URL. I have sent you a DM. Please check your inbox.

Regards,

Tarun

H

Hoisin

Participant

July 2026 and myself and my immediate team having the same issue. We have tried:

restart
signing-out/in
duplicating a file
renaming a file
creating a brand new file
clearing browser cache
trying with/without VPN
praying

None of the above have worked unfortunately.

Please can @adobe look into this matter urgently, as all of a sudden CANVA is looking very appealing.

Many thanks

Tarun Saini

Community Manager

Hi @Hoisin,

Thanks for confirming the troubleshooting you've already tried. Since the issue persists after trying multiple browsers, networks, and file-level workarounds, the problem may be related to a specific asset or element within the project that's preventing the MP4 export from completing.

Could you please share the project URL with us via DM along with a screenshot of the error?

Regards,

Tarun

Daphne_xoxo

Participant

Hi i’m having the same issue. Any updates?

Tarun Saini

Community Manager

Hi @Daphne_xoxo, @DarshaMVMT

Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please let us know what’s happening when you download the video? Are you getting any error messages? If so, can you share the screenshot?

Could you let me know if you're using the video from Adobe stock or from your local drive? Is this happening with all videos or just this one? Did you try using another browser to check if that helps?

We’re here to help, just need some info.

Regards,

Tarun

faislayerAuthor

Participant

@Tarun Saini, I can’t export a single video anymore.. not from new projects I make or old ones either. I get the same error message, regardless of the fixes I attempt. It’s as if I just can’t use Adobe Express anymore, I guess.

Tarun Saini

Community Manager

Hi @faislayer,

Welcome to the Adobe Express community! We’re sorry to hear about this. Are you getting any error message? If so, what is the error you are getting? Can you please share the screenshot of the error?

Did you try duplicating the project to see if that helps? Could you please share the file URL via private message with edit rights so I can investigate further?

Regards,

Tarun

faislayerAuthor

Participant

“Download failed: An error occurred while downloading your file, please try again.”

Duplicating was unsuccessful. I’ll share the URL to it to you now!

Tarun Saini

Community Manager

Thanks for sharing the URL @faislayer,

I am also getting the same error. I have shared the case internally with our product team. Once I hear anything from them, I’ll keep you posted.

Regards,

Tarun

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