Participant

MP4 not downloading

Forum|Forum|13 days ago
April 8, 2026
2 replies
70 views

I’m trying to download a video I created, and it’s only 2:18 minutes and seconds long. I’ve made about a dozen other videos of the same or larger length on this same platform, and I’ve never had any issues with exporting those projects. Because this project hasn’t been letting me export for days now, I’m behind on my video uploading schedule for my social accounts. Can someone please help me fix this? Before I’m recommending the generic steps of trying other browsers or clearing my cookies/cache, trust me, I’ve tried everything. Trying to download as 720p doesn’t do anything either.

faislayerAuthor

Participant

@Tarun Saini, I can’t export a single video anymore.. not from new projects I make or old ones either. I get the same error message, regardless of the fixes I attempt. It’s as if I just can’t use Adobe Express anymore, I guess.

Tarun Saini

Community Manager

Hi @faislayer,

Welcome to the Adobe Express community! We’re sorry to hear about this. Are you getting any error message? If so, what is the error you are getting? Can you please share the screenshot of the error?

Did you try duplicating the project to see if that helps? Could you please share the file URL via private message with edit rights so I can investigate further?

Regards,

Tarun

faislayerAuthor

Participant

“Download failed: An error occurred while downloading your file, please try again.”

Duplicating was unsuccessful. I’ll share the URL to it to you now!

Tarun Saini

Community Manager

Thanks for sharing the URL @faislayer,

I am also getting the same error. I have shared the case internally with our product team. Once I hear anything from them, I’ll keep you posted.

Regards,

Tarun

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