My brand libraries are gone

Hi there all of a sudden my brand libraries are empty.

Participant

same here. i can still find some libraries in creative cloud desktop. not online. Brands are also empty.

Translate

Inspiring

Sorry to hear about that.

Can you share a screenshot that shows the problem? Did you try to refresh the page? Can you specify the device, browser version and the OS version?

There are a few workarounds you can try:

• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

We're here to help and looking forward to hearing from you.

Thanks,
^Winnie

Translate

Sign up