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Participant
June 6, 2024

my brands have been deleted

  • June 6, 2024
  • 2 replies
  • 127 views
I just got on my adobe express account and my brands are all gone. It took a long time to create these and they have been deleted without my knowledge or consent.

2 replies

Participant
August 9, 2025

Sad! same here 😞

Amitej S
Community Manager
Community Manager
August 11, 2025

Hi @Lokesh0903! Welcome to the Adobe Express community!

 

We understand your frustration, and this issue shouldn’t be happening.

Could you please try clearing your browser’s cache and cookies and then checking again? You might also want to try a different recommended browser or use incognito/private mode.

I tested brands on my account and was able to find and use all previously created brands without any issues on both mobile and web.

 

Please share what you observe after trying these steps, we’re here to help!

 

Best!

Participant
June 29, 2024

Same here. Adobe please help!!!