Participant

My files appear to be locked

Forum|Forum|1 year ago
January 5, 2025
5 replies
615 views

Hi, haven't had this problem before:

today, I organized my files into several folders and now all my files seem to be locked.

I can't edit any of them.

Is it a known issue? Is there a workaround?

M

mari*Author

Participant

Checked again today - in Safari it says "locked layer". It wasn't like this before - I could group and ungroup stuff. Now I can't do anything and have no idea how to unlock this unfortunate layer.

David__B

Adobe Employee

Hi @mari*

Thank you for the additional details. What version of Safari are you using?

Could you also please try these and see if they help
- Try clearing the cache for Safari, this kind of thing https://adobe.ly/4hWii0l
- Check if the behavior persists in private browsing mode https://adobe.ly/3CGjKVZ

M

mari*Author

Participant

Hi @David__B

Tried Adobe Express in Chrome, it seemed to work. I'd prefer it worked in Safari, though, as it did two days ago.

I'm the only one with the access to it. Here are some screenshots: color change issue and missing text issue:

M

mari*Author

Participant

Checked, no locks, no gray boxes. Duplicated a file, still the same issue - no way to change background color. Can't edit other files either.

David__B

Adobe Employee

Hi @mari*

Thanks for testing those. A few questions:
- Could you also test in an alternate web browser?
- Would it be possible to share a screenshot of the issue?
- Are these files shared with you by someone else or are you the only one with access?

Thanks,
Dave

O