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default32474534anzbr7
Participant
September 22, 2023

my files deleted

  • September 22, 2023
  • 3 replies
  • 193 views
hello, I was working on some designs just a few weeks ago. I had to reset my password with some difficulty as it wouldn't let me customise. Now my files are gone. Please advise.
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3 replies

Ilya35910459kjp0
Participant
March 6, 2024

Same thing happened to me. Did you ever get it figured out?

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 7, 2024

Hi 

@Ilya35910459kjp0

,

 

We're sorry to hear about this. Did you move your files from the old to the new version of Adobe Express? Could you please share the screenshot of the screen in Adobe Express going in the "Your Stuff" section? Please ensure you're selecting the correct profile. You may check this link for more info- https://adobe.ly/4a1HQFz

 

Regards,

Tarun

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 29, 2023

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, please ensure you're signed in with your correct Adobe ID. 

 

We're here to help, just need some info.

 

Regards,

Tarun

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