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My video wouldn't download or be shared

Forum|Forum|3 years ago
September 17, 2023
1 reply
135 views

i'm not able to download my video or share it. when I downloaded athw first version, some scenes were blank

Exporting and Sharing

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Winnie_M

Inspiring

Hi @default32342732wdueyi ,

Thanks for sharing this with us. Sorry for not getting back to you sooner and for the trouble.

Can you specify the format of the video? Is it a video from a template? Did you see an error message when you tried to share it? Can you share the video with us so we can see what you're experiencing?

We advise you to log out and clear the caches and cookies. You may need to check the Internet connection and log in to private mode.

We're here to help and looking forward to hearing from you.

Thanks,
Winnie

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