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erikjuicetea
Participant
Nov 20, 2023 9:54 PM UTC
Open for Voting

New Images Being Uploaded as Grey Boxes

Express will no longer let me upload new images. They are added as grey boxes. I've tried everything to correct this issue with no luck!
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5 replies

Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Nov 21, 2023 2:11 AM UTC

Ok, yeah, I see the recent (successful) logs for Stock images now.

Did you also attempt the (unsuccessful) local upload within the last hour or so?

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erikjuiceteaAuthor
Participant
Nov 21, 2023 1:58 AM UTC
Just tried again. Stock images are working. Uploaded or dragged/dropped images do not work.
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Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Nov 21, 2023 1:55 AM UTC

Hi @erikjuicetea 

 

I'm not seeing any recent logs of attempts to add a Stock image. Could you try that, and let me know so I can check logs again? If possible, a screen recording while you attempt this would be helpful too.

 

Thanks

Abhi G

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erikjuiceteaAuthor
Participant
Nov 20, 2023 10:36 PM UTC
Stock images & uploaded images!

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:f77f0886-1e0e-4683-a0bb-3433c22bcffb?invite=true&promoid=XXTQGVMK&mv=other
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Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Nov 20, 2023 10:00 PM UTC

Hi @erikjuicetea 

 

Is this only happening for images you upload from your device? Or also for Stock images?

Please also share the url of your Express file (from the browser's address bar when the file is open)

 

Thanks

Abhi G

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