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alireza_2949
Participant
March 2, 2025
Open for Voting

New version of Adobe Express constant reloading problem

 

New version of Adobe express on android is so slow to load the editor UI, and after loading it, after 1-2 seconds, it start loading again. And it happens in a loop. 

My device is Galaxy A20 with android 13 (custom rom)

Also , the new version can't be used offline, and the online service is seemed to be blocked by the government. I have to use a VPN to access the app, which might make it slower and not work as intended. So this problem may be because of that?

5 replies

alireza_2949Author
Participant
March 5, 2025

Or was a network thing, idk.

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alireza_2949Author
Participant
March 5, 2025

As I said, adobe express has been blocked by the government, so I Have to use a vpn to access it.

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alireza_2949Author
Participant
March 5, 2025

Thanks; it seems to be fixed by this, i guess.

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N8.
Community Expert
N8.Community Expert
March 2, 2025

Hey @alireza_2949 

Have you turned your phone off and on again. This helps as well. 

Cheers
O.Nate

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    March 3, 2025

    Hey @alireza_2949, Welcome to our community! 

     

    You're right!! As Adobe Express is an online application, it requires an active internet connectivity to operate. (sync projects, any changes, use generative AI features in real time.)

     

    It is also not recommended to use Adobe Express on a device with an active Firewall or VPN, as it might hinder the applications' performance. 

     

    You may want to refer to this community post to know about the recent changes in system requirements for Adobe Express: https://adobe.ly/3QLVLYw

     

    Thanks,

    Amitej

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