No access to my files

Hi @Maria27447717dqlv,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not opening? Which browser are you using? Is it happening with all files or a particular one?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. 

Thank you,

Neelam