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C
Carles29305662nwu1
Participant
February 29, 2024

No cargan imagenes

  • February 29, 2024
  • 2 replies
  • 322 views
Ya he mencionado repetidas veces que las imágenes no siempre cargan correctamente. Es una pena pagar una cuota mensual que no sirve para nada y no se solucionan los problemas. He intentado diferentes navegadores, tipos de imágenes y comprobado mi red.

2 replies

A
ana_jacana
Participant
November 20, 2024

Me pasa lo mismo. Hay imágenes que simplementen no cargan. Pruebo en el pc, celular y nada

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 21, 2024

Hi @ana_jacana. We are sorry to hear about the trouble you are facing with our app. Here are a few steps to try and resolve the issue:

  1. Check File Format and Size: Ensure the images are in supported formats (e.g., JPG, PNG) and are not excessively large.
  2. Test with Another Network: Sometimes, network restrictions can cause loading issues. Try using a different Wi-Fi or mobile data connection.
  3. Clear Cache: On both your PC and mobile device, clear the browser or app cache to ensure you're not loading outdated data.
  4. Check App Version: Make sure you're using the latest version of Adobe Express on all devices.
  5. Test in Incognito Mode: On a PC browser, try opening Adobe Express in incognito mode to rule out extensions or cookies causing the issue.

If the issue persists, let us know. Thanks^CA

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 1, 2024

Hi 

@Carles29305662nwu1

,

 

We're sorry to hear about the issue you're seeing. Is it possible for you to share the screen recording of the issue to assist you further? Are you using your device images or picking up from stock images? Have you recently installed any third-party extensions or pop-up blockers? If yes, try disabling it and check if that helps?

 

Regards,

Tarun

C
Carles29305662nwu1Author
Participant
March 1, 2024

Hi Tarun,

I have contacted 'adobe' several times, adobe always ask me the same about
stock images or my pics.... and all this, But at the end no solution...

I repeat it happens with all navigators, and I think it's a problem with
the files. Sometimes png, jpg, jpeg... All of them are the same quality and
size. But one always works and others no.... but maybe in a couple of hours
seems that server works well and I can update all images easily...

I have also checked my internet connection speed and it's more than 500mb
(1gb contrac).

Thanks, and I hope you can help me,

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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 7, 2024

Thanks for your response 

@Carles29305662nwu1

,

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Did you try disabling the antivirus to check if that helps? 

 

Let us know how it goes.

 

Regards,

Tarun

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