No letting download the video

Hi 

,

We're sorry to hear about this. 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Did you try on incognito mode? Try clearing the browser's cache and cookies to check if that helps. You may also try to make some changes on that page and see if that helps.

Let us know how it goes.

Regards,

Tarun