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Luisgpaez
Participant
April 23, 2025

No puedo agregar PNG a las páginas

  • April 23, 2025
  • 2 replies
  • 223 views

Hola! Estoy diseñando una gráfica y desde ayer no puedo agregar PNG ni ningun otro formato de imágenes a mis páginas. Las arrastro desde el ordenador y no cargan. Intenté con la opción "Cargar desde el dispositivo" Y tampoco funciona. Probé con otros formatos de imagen como JPEG y no. Es un error. Lo tengo desde ayer a la tarde. Uso New express en el navegador Brave.

2 replies

L
LuisgpaezAuthor
Participant
April 23, 2025

I tried in Opera, Chrome and Brave. But it seems that the image was the problem. Very rare, because is only PNG's images. I tried with another formats and works fine. What I'm doing is trying out other image formats and improvising with that. I can't drag PNG images onto the page or import them either. So I'm just improvising. I cleared the cache and history, but that didn't work either. The good thing is that at least I can still work—too bad I can't add PNGs. I hope it gets resolved.

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 23, 2025

Thanks for sharing the additional info. Adding PNGs from a local drive or cloud to Adobe Express shouldn't be an issue. I just tried to do so, and it worked fine as well. Can you share the PNGs you're trying to upload? We'd like to test it on our end to see where the issue may lie.

 

Best,

Amitej

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 23, 2025

Hi @Luisgpaez, Welcome to our Adobe Express Community!

I tried to replicate the issue but it worked fine for me on Chrome browser. I also tried on Edge, Safari, and Firefox, and there weren't any issues. Can you try on these browsers and confirm if the issue persists? You may also want to try switching the internet connectivity to check if that makes any difference. Also, let us know if you're able to upload from any mobile device.

 

Please share your observations with us! 

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