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default34645809zywvus
Participant
January 7, 2024

No se descarga el archivo

  • January 7, 2024
  • 5 replies
  • 575 views
Voy horas leyendo el mismo mensaje: "Estamos preparando el archivo, podrás descargarlo pronto". Por favor, Adobe, solucione este problema o díganme qué hacer.

    5 replies

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    July 22, 2025

    Hi @Jesus Miquilena ,

     

    You're very welcome — and we're glad to hear the issue is resolved! 🎉

    Great job on clearing the cache — that often does the trick. If you ever run into anything else or need help in the future, we're here for you! 😊

     

    ˆMM

    J
    Jesus Miquilena
    Participant
    July 21, 2025

    Hi!! Thank u so much for your support!! I really apreciated it!. I did resolved the problem, I just deleted and reseat the cahé files in the explorer and then fix it!! Thanks a lot!!

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    July 21, 2025

    Hi @Jesus Miquilena ,

     

    Thank you for your feedback. To help us investigate the issue further, we kindly ask you to share the affected file with us — ideally with edit access. You can send it to us privately via direct message. This will help us ensure your data remains secure and allow us to provide more accurate support.

    ˆMM
    J
    Jesus Miquilena
    Participant
    July 18, 2025

    It's strange because I use all the browsers and I'm also using the official Microsoft app Adobe Express but the problem still persists. I need to export the work HELP!

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    July 21, 2025

    Hi @Jesus Miquilena,

     

    Thanks for the update, and sorry you're still having trouble. Since the issue persists across browsers and the desktop app, please try these quick steps:

    1. Duplicate the project (••• > "Make a copy") and try exporting the copy.

    2. Simplify the design by removing complex elements or unused assets.

    3. Try exporting via the Adobe Express mobile app if available.

    We’ve shared this with our engineering team and will keep you updated as we learn more. Thanks for your patience!


    ^MM

    J
    Jesus Miquilena
    Participant
    July 18, 2025

    Pudiste solucionar? Me esta pasando lo mismo y nada, llevo horas!! 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 18, 2025

    Hi @Jesus Miquilena,

     

    Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    Regards,

    Tarun

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