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D
Daniel228_CO
Participant
May 21, 2025

No se encuentran archivos en la Migración al nuevo adobe express

  • May 21, 2025
  • 1 reply
  • 177 views

Hola, hice un archivo animado tamaño storie para instagram el 20 de mayo de 2025, y hoy 21 de mayo (un dia de diferencia) me abrio el nuevo adobe express y no migro los archivos. 
Solo aparecen archivos de abril del 2025 hacia atrás. 

Veo acá que hay mas personas con el error: https://helpx.adobe.com/es/express/troubleshoot/known-and-fixed-issues/known-issues.html

y que hay personas que les salia este cartel violeta en la parte superior, cuando no se migraban automaticamente, pero a mi no me salió esa opcion!!
https://helpx.adobe.com/es/express/adobe-express-on-mobile/troubleshoot/migrate-files.html
https://helpx.adobe.com/es/express/troubleshoot/file-conversion-issues/locate-prior-files.html




Ayuda por favor. 

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
May 22, 2025

Hi @40946479 25984992k9rx,

 

Thanks for reaching out, and I’m sorry to hear your file didn’t appear after the migration to the new Adobe Express.

If your May 20th project isn’t showing up and you haven’t received the purple banner offering file access or migration, it’s possible that the automatic transfer didn’t complete as expected.

Here’s what you can try:

  • Log in at https://adobe.ly/43s5yce using the same Adobe ID and check the “Your stuff” section.

  • Visit this help page: Locate prior files for additional steps to find missing projects.

  • If your files still don’t appear, please reply with the Adobe ID (email) you used to create the file, and we’ll investigate further. You can send it via DM for privacy.

We’re here to help get your work back!


^MM

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