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srikanth_yr
Participant
February 8, 2025

Not able to download files

  • February 8, 2025
  • 2 replies
  • 185 views

I am not able to download my created content. Download bar is not moving. 

 

Cleared the catche, restarted the application, app in latest update still not able to download. Need help

2 replies

S
srikanth_yrAuthor
Participant
February 8, 2025

I am facing this issue only in the app. I use an android version.

 

I tried your suggestion and able to download using the browser. Thank you.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 10, 2025

    Hey @srikanth_yr, Thanks for posting here! I'm glad you were able to download the project through a different device to avoid delaying your work! 

    Please confirm if you're still having trouble downloading projects on your Android Device. What kind of project export was it (PNG, JPG, PDF, or MP4)? Is this the only project that doesn't download, or is it also happening with other projects?

     

    Do share your observations!

    N
    Community Expert
    Nite-StianCommunity Expert
    Community Expert
    February 8, 2025

    Have you tried downloading the document in icognito mode, or in another browser?

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