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petra_8293
Participant
May 20, 2025

Not able to edit text + not able to use premium fonts within premium membership

  • May 20, 2025
  • 3 replies
  • 252 views

Hello team,

I cannot edit any text I add within the mobile app (it works on desktop), and I cannot use premium fonts even though I am a premium member (this issue occurs on both desktop and the app).

I have changed the plan to access all apps. Previously, I only had access to Adobe Express (premium), and it worked fine.

 

Can you fix this issue? 

Thank you

 

Petra

    3 replies

    C
    C_Hetrick8076
    Participant
    August 16, 2025

    I'm having the same issue right now, not being able to edit text that is using premium fonts, even though I have a Premium account. I had just renewed my subscription yesterday. I'm trying to finalize some graphics for tomorrow - Please help!!!

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    August 19, 2025

    Hi @C_Hetrick8076,

     

    I completely understand how stressful this must be, especially with a deadline coming up. Since you’re unable to edit text using premium fonts even though your subscription is active, this could be related to how the app is recognizing your Premium membership.

    You can try signing out and back into your Adobe account, making sure the app is updated, or starting a new project to see if the fonts work there.

    We’ve shared your case with our engineering team to investigate this issue further. If it continues, a quick screenshot or screen recording would help us escalate it faster.


    ^MM

    P
    petra_8293Author
    Participant
    May 20, 2025

    Hi Tarun,

    I found out now that the issue with editing text relates to the premium fonts only (mobile app and desktop too)

    All projects where a premium font was used. I tried to create a new one with this premium font, and it worked once. The text with this font stayed displayed, but further, I cannot edit it anymore; nothing happens when I double-click on it or use the icon -edit text. And another use of a premium font is not possible.

     

    I don't see any error messages.

    The app is somehow confused:)

     

    Thanks for the reply

    Petra

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 20, 2025

    Hi 

    @petra_8293

    ,

    We're sorry to hear about this. Is this happening with all projects or just a few? Were you unable to edit where objects overlap text, or if text is grouped? What happens when you try to edit the text? Do you get any error messages? If so, can you please share a screenshot of the error?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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