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Uncle Dede
Uncle Dede
Participant
January 24, 2025

Not able to license all stock -ASAP

  • January 24, 2025
  • 2 replies
  • 155 views

I got this message on a design. Not able to download it! At first I had my logo and got the same message. Removed the logo and still get the message. I need to download this for a school assignment! What needs to be licensed in this photo there is no red icon nowhere on the design.

 

2 replies

Uncle Dede
Uncle DedeAuthor
Participant
January 28, 2025

No my membership is not in default. Please provide more help information or don't reply at all. 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 11, 2025

Hi 

@Uncle Dede

,

 

As per the error message, this means that the licensing for some of the assets used in the file has changed and needs to be removed and updated. Please open the file's layers, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers, you should no longer receive this error.

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
January 27, 2025

Hi 

@Uncle Dede

,

We're sorry to hear about the issue. Please check whether your payment method has failed or your bill is past due. If it is past due, try to check again once you process the payment.

 

Regards,

Tarun

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