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Participant
October 9, 2024

Not being able to type in search fields or edit in text boxes on screen

  • October 9, 2024
  • 1 reply
  • 259 views

In the last 2 weeks I have been experiencing this issue quite regularly: I cannot type in the search field when looking for media, plus not being able to edit text on screen when I've created a text box.

1 reply

Tarun Saini
Community Manager
Community Manager
October 9, 2024

Hi 

@Sabina5C0C

,

 

Thank you for reaching out. I’m sorry to hear that you’re experiencing issues with typing in search fields or editing text boxes in Adobe Express.

To better assist you, could you please provide some additional details:

  1. Are you using the web version or the mobile app of Adobe Express?
  2. Have you tried using a different browser or device to see if the issue persists?
  3. Are you encountering any specific error messages or prompts when trying to type or edit text?
  4. Have you recently updated Adobe Express or your browser/device?

    In the meantime, here are a few steps you can try:
  5. Clear Cache and Cookies: If you’re using the web version, try clearing your browser cache and cookies. For the mobile app, try clearing the app’s cache.
  6. Disable Extensions: If you’re using a browser, try disabling any extensions that might interfere with Adobe Express.

    Let us know if that helps.

 

Regards,

Tarun