Participant

Not Responding

Forum|Forum|2 years ago
November 19, 2023
1 reply
140 views

When trying to upload media, text or elements the app is not responding or allowing access to those features.

Performance

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Winnie_M

Inspiring

Hi @Citrus Lilly,

Sorry to hear about it and for not getting back to you earlier.

Can you share a walk-through video of your steps showcasing the error? Clearing the caches and cookies may improve the situation. You can log out, log in to your session, and try editing again. Do you see the same issue?

Can you specify the browser you used? Here's the system requirements: https://adobe.ly/4bEuDEo

Don't hesitate to share your observations.

Thanks,

Winnie

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