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default336391626fox6g
Participant
November 29, 2023

Notes on brand template getting cut off

  • November 29, 2023
  • 1 reply
  • 80 views
When creating a brand template, there is an option to add notes on how to use the templates. I've written my notes, clicked "Save", and the next time I open the note, half of the note is missing. This is happening with all of my brand template notes.
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1 reply

Neelamk
Neelamk
Legend
February 29, 2024

Hi @default336391626fox6g,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the notes in brand templates? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

 

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

 



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