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P: Express will not record video - black screen

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When recording a video the button in galleries shows a black screen and not working to let me record

Rose DV

Community Manager

Hi there @Blissful_thinkcb01

Thank you for reporting this issue. We're sorry you're experiencing a black screen when trying to record video in Adobe Express.

To help us troubleshoot further, could you share a few details?

Device & OS: What device are you using, and what version of Android/iOS is it running?
App version: Which version of Adobe Express do you have installed? (You can find this in the app's Settings.)
Steps to reproduce: Are you tapping the record button from within a project, or from the home screen gallery?
Permissions: Have you confirmed that Adobe Express has camera and microphone permissions enabled in your device settings?

In the meantime, here are a few things you can try:

Force close and reopen the Adobe Express app.
Clear the app cache (Settings > Apps > Adobe Express > Storage > Clear Cache).
Update the app to the latest version from the App Store or Google Play.
Restart your device after clearing the cache.

We appreciate your patience and will keep you posted,

Rose

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NicoleOConnor

Participant

The record a video button in Galleries is showing a black screen and not working. I can record a video in the editor fine though - just not in Galleries.

The record a video button in Express Galleries is showing a black screen but not doing that in the editor.

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Peace, love and community hugs! @DigiKnowNicole

Rose DV

Community Manager

Hey @NicoleOConnor,

Thank you for reporting this issue, it looks like a few users are experiencing the same, so I’ve moved you to the main thread where I’m tracking things.

To help us troubleshoot further, could you share a few details?

Device & OS: What device are you using, and what version of Android/iOS is it running?
App version: Which version of Adobe Express do you have installed? (You can find this in the app's Settings.)
Steps to reproduce: Are you tapping the record button from within a project, or from the home screen gallery?
Permissions: Have you confirmed that Adobe Express has camera and microphone permissions enabled in your device settings?

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E

easygoing_futureb099

Participant

Record video button in galleries is a black screen and I can't record video.

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Rose DV

Community Manager

Hi @easygoing_futureb099,

Thank you for reporting this issue. We're sorry you're experiencing a black screen when trying to record video in Adobe Express.

To help us troubleshoot further, could you share a few details?

Device & OS: What device are you using, and what version of Android/iOS is it running?
App version: Which version of Adobe Express do you have installed? (You can find this in the app's Settings.)
Steps to reproduce: Are you tapping the record button from within a project, or from the home screen gallery?
Permissions: Have you confirmed that Adobe Express has camera and microphone permissions enabled in your device settings?

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B

Bubbly_Wizard5e32

Participant

The record a video button in galleries is showing a black screen and isn't working.

See above

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Rose DV

Community Manager

Hi @Bubbly_Wizard5e32,

To help us troubleshoot further, could you share a few details?

Device & OS: What device are you using, and what version of Android/iOS is it running?
App version: Which version of Adobe Express do you have installed? (You can find this in the app's Settings.)
Steps to reproduce: Are you tapping the record button from within a project, or from the home screen gallery?
Permissions: Have you confirmed that Adobe Express has camera and microphone permissions enabled in your device settings?

Thanks!

Translate

The record a video button in galleries is showing a black screen and isn't working.

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