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P: iOS App - White screen when trying to start any new project

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Home screen launches fine. When attempting to start any new project I get a white screen. I have tried starting from a template and get the same issue. Web app works fine. I have tried all suggested technical fixes on my phone, including entirely deleting the app and reinstalling it. ios: 27.0.1

iphone

J

Jhennifer5FF2

Participant

I’ve had the same problem for more than a week now. I’ve done all of the troubleshooting tips. This is super frustrating when I’m paying for a program that doesn’t work and I need it for work. What is going on?

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Rose DV

Community Manager

Hi @Jhennifer5FF2 - thanks for finding this thread and adding your voice - just so I have it, can you give me:

Your Adobe Express app version
Your iOS version
Whether the issue occurs on both mobile and web (and if you’re on Safari)

I’d like to keep bringing the team current reports and the info above will help them track down the issue.

Rose

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M

Melissa32483059iifvAuthor

Participating Frequently

Now the web app won’t open a new document. I tried to open a template.

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Rose DV

Community Manager

Hello! The iOS issue is logged and the team is aware - I will provide updates in this thread as the team works on the issue.

For the web app isue - can you get me a screen recording and let me know what browser and version you're using?

Thanks for your patience,

Rose

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Rose DV

Community Manager

@Melissa32483059iifv Can you let me know if you’re still experiencing issues with the app?

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B

balanced_interestf14e

Participant

Problem Description:
My main home dashboard loads correctly. I can see all my menu options, recent files, and templates. However, the actual editor workspace is completely broken.

Whenever I try to edit an existing project, click a template, or tap the blue plus (+) button to create something new, the screen goes completely blank. None of the editing tools, text features, or canvas elements appear. The application completely freezes inside the workspace creation engine.

Troubleshooting Already Attempted:

Restarted the iPhone multiple times.
Uninstalled and cleanly reinstalled the Adobe Express app.
Checked internet connection (fails on both stable Wi-Fi and 5G cellular data).

Current Status:
The mobile app is entirely unusable for creating or editing. I have officially canceled my paid subscription because I am paying for a service that will not load its core features. I need a fix or a patch for this layout rendering error.

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Rose DV

Community Manager

Hi @balanced_interestf14e,

Thank you for sharing the detailed information. The symptoms you described match an issue that affected some Adobe Express users earlier today, where projects and editor workspaces could fail to load, resulting in blank screens or preventing users from creating and opening projects. The incident has since been resolved, and reports indicate affected users are able to create and edit projects again.

Could you please try Adobe Express again and let us know if the issue is still occurring? If you're still seeing a blank workspace, please share:

Your Adobe Express app version
Your iOS version
Whether the issue occurs on both mobile and web
A current screen recording showing the behavior

We understand how disruptive this was, especially after you've already completed extensive troubleshooting. If the issue persists now that the incident has been resolved, we'll be happy to investigate further.

Thanks,

Rose

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