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Shaneetra27804522ygrp
Participant
April 10, 2025

Pages not appearing

  • April 10, 2025
  • 1 reply
  • 162 views
Hello so when I try to open my projects it is blank, also when using imgaes I can no longer remove backgrounds from photos. This has definitely stopped my work in the app because it has been lagging and of course I can't see my work.

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
April 11, 2025

Hi @Shaneetra27804522ygrp,

 

Thanks for reaching out, and I’m sorry to hear about the trouble you’re experiencing.

Please try the following steps to help resolve the issue:

  1. Clear your browser or app cache and restart the app.

  2. Make sure your app/browser is up to date.

  3. Try accessing your projects from a different browser or device to see if the issue persists.

  4. Log out and back into your Adobe account.

If none of these steps help, please share a short screen recording so we can better understand the issue and escalate it for you. Thanks for your patience!


^MM

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