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Electric_member4752
January 8, 2026

pdf download keeps getting stuck on 90%

  • January 8, 2026
  • 1 reply
  • 74 views

I've seen that you all are aware of this issue...for years actually. Very disappointing that it's STILL a problem. 

 

I am using the 2021-2026 Adobe Express app on my Windows 11 work laptop, not in a web browser. I have a "Premium account" through my job. I have created a 34 page PDF with some stock (not AI generated) images throughout. I've tried to download the file multiple times as PDF (best for printing), with no other settings selected. IT gets stuck on 90% every single time. I need to be able to get this to my team by EOD today...but it doesn't look like I will be able to. I've canceled a few times. I have logged out and back in. I have closed the app and reopened it. I have restarted my computer. How can I get my work out of Adobe Express and delivered on time now?

 

 

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 9, 2026

    Hi @Electric_member4752,

     

    Welcome to the community! We're sorry to hear about this. Could you please try a few things mentioned below-

     

    1. Check for blank layers or problematic elements.
    2. Try exporting as PNG/JPG and then converting to PDF as a temporary workaround. 
    3.  Try downloading the file from the browser to check if it works.
    4.  If it persists, can you send the project URL via DM so the team can investigate further?

     

    Regards,

    Tarun

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