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Natalie26193391ur5a
Participant
March 4, 2024

photos and captions don't work

  • March 4, 2024
  • 1 reply
  • 82 views
i upload a photo and then write a sentence of a caption. when i start a new sentence in the caption and hit the spacebar everything on my page deletes. I also can't add a second photo without everything else on my page deleted after I select it.

1 reply

Lyn_D
Lyn_D
Inspiring
March 20, 2024

Hi @Natalie26193391ur5a,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I have not seen recent reports about this, and sadly, I have not been able to replicate it.

Have you tried clearing your browser cache/cookies yet? Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Remember to include your walk-through video so we can see what's happening. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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