Skip to main content
Participant
January 29, 2025

Photos do not wan to load into my project

  • January 29, 2025
  • 1 reply
  • 99 views

Every time I use Adobe it is very slow, doesn't want to load and always has issues. It doesn't matter what type of browser I am using either. Photos from AE and from my files fail to load.  It is getting worse and worse. I am so frustrating I am going to search for another program to use and cancel my subscription to this one.   I get occassional isuses but the level of issues here is ridiculous and causes way more time to be spent on things that should take very minimal time in my day.

1 reply

Tarun Saini
Community Manager
Community Manager
January 30, 2025

Hi 

@andrea_5967

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

 

Let us know how it goes.

 

Regards,

Tarun