Thank you for your patience, and sorry you're having trouble.
I just spotted your post and wondered if you still require help, as it's been a while since you've raised this.
Have you already tried clearing your browser cache/cookies yet? Sometimes, this may fix unexpected issues. If not, using a different browser/incognito mode might work too.
Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.