Skip to main content
Participant
May 7, 2024

Pictures not displaying

  • May 7, 2024
  • 4 replies
  • 298 views
I pay $250 a month and my pictures aren't displaying. You need to fix this and refund me

4 replies

Adobe Employee
September 18, 2025

Hi @Mike_Flaherty3567 

 

Could you please share more details on "never accepts the pictures". Does is fail silently, or do you encounter an error? A screenshot or screen-recording will help.

 

Thanks

Abhi G

Participant
September 18, 2025

Same I pay for this software and its rubbish, cant even do a simple before and after picture now because it never accepts the pictures. two months now want a full refund and will find somewhere else to us this feature, JOKE  

Wingardium
Participating Frequently
May 8, 2024

I posted about this bug almost a week ago, and nothing has been fixed nor have I even been responded to. They keep making Express worse and worse with each update. 

Tarun Saini
Community Manager
Community Manager
May 8, 2024

Hi 

@default365534895zuojd

,

 

We're sorry to hear about this. Could you provide more details on how to reproduce the issue? Also, can you please share the screen recording of the issue to help you better?

 

We're here to help, just need some info.

 

Regards,

Tarun