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Genesis5E09
Participant
August 15, 2025

PLEASE fix this laggy app

  • August 15, 2025
  • 1 reply
  • 203 views

I have to run captions on a 4 minute social media media video and it makes me hate my life every time. It's slow to load, making changes seem impossible, and the whole app lags and crashes. I just want to caption an already exported video 😞 I feel like it's not too much to ask from an Adobe program.

 

Any suggestions to help this process run smoother? 

 

I'm running this on a Windows desktop. 

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    August 15, 2025

    Hey @Genesis5E09, Welcome to our Adobe Express community! 

     

    We don't want you to have this experience. It’s possible that a few things are causing the slow loading. Could you please try opening Adobe Express in another recommended browser, like Chrome, Edge, Safari, or Firefox, and see if it’s still laggy?

    It’s also worth testing in a private/incognito window. If it works better there, the slowdown is probably caused by cached data or browser extensions. In that case, try clearing your browser’s cache and cookies and temporarily disabling any extensions or plugins. Sometimes, these can interfere with the app or build up enough data to slow it down.

     

    Let us know about your observations, we’re here to help.

     

    Best,
    Amitej

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