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October 25, 2024

Please help

  • October 25, 2024
  • 1 reply
  • 328 views

I have made a draft poster about one month ago. This morning I logged in to Adobe Express again to make simple amendments (only the color and location of some text or icons) to my draft. Upon completion, I attempted to download the finished product in png format as usual. But an error message "Download failed"  saying that some assets can no longer be used and asked me to delete assets marked with the failed icon (a red circle icon with a red exclamation mark in a white triangle in it) and re-upload them or try a different asset. And the problem is, I did  not see any "failed icon" on the page and the "layer" part.

Please advise what I could do....the image is really really important for my work. Thank you in advance for any kind assistance that you would offer.

1 reply

Tarun Saini
Community Manager
Community Manager
October 25, 2024

Hi 

@GBCCHK

,

 

Do you see any assets in your project with the red exclamation mark? If so, did you try replacing them with another asset to check if that helps? Can you please share the project URL with us with edit access? 

 

Regards,

Tarun