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cristina_user123
cristina_user123
Participant
April 15, 2026

PNG and JPGs Become Lower Resolution When Imported Into Adobe Express

  • April 15, 2026
  • 1 reply
  • 27 views

PNG and JPG files become lower resolution when imported into Adobe Express, as if they have been compressed.

  • I am uploading directly from my computer, not Libraries.
  • The original files are large and high resolution.
  • It it happening on the browser version as well as the desktop application, therefore it is not cache-related.
  • Restarting and refreshing the application, browser or computer makes no impact. 
  • The images are not being stretched to fit the canvas, they are identical sizes.
  • I have Adobe Express premium.
  • It is mildly noticable with PNGs but impacts JPG files significantly more. 
  • This is happening before exporting but affects the export also. 
  • Waiting for the image to “unblur” is not a solution.

Thanks for your help!

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    April 17, 2026

    Hi ​@cristina_user123,

    Welcome to the Express community! 

    There are a couple of different things that might be happening - I’d like to try to determine if this is a limitation of Express, or if there’s an actual bug happening. 

    Express does have a 4k cap on images - Express caps input image resolution to ~4K per dimension. Assets larger than that (e.g. 8000×8000) are downscaled to around 4000 px on the longest side when imported. 

    However, I’d like to know a bit more about what you’re using the final output for, and if the resolution is impacting your final “product”, so-to-speak. For instance, is the goal to print the high-res images? Are you using on socials, as PDFs, images, or just sharing a link? 

    Thanks for taking the time to answer the questions, and for being so thorough in your initial post!

    Rose

      cristina_user123
      cristina_user123Author
      Participant
      April 21, 2026

      Hi Rose, thanks for your reply!

      I’m using Express to watermark images with logos and copyright information to then share digitally on socials and website/portfolio site. I previously did this in photoshop but it seemed a bit overkill to have this when I have Express. 

      I just checked all the files I was using and they’re all lower than 8000 x 8000 px.

      This is not for printing but it is crucial that it remains high res. 

      Thanks again! Hope we can find a solution 🤞

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