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Participant
August 12, 2025

.PNG download does not include every element

  • August 12, 2025
  • 1 reply
  • 82 views

Hi. I've created a Wedding sign for my daughter. I've downloaded it ok in PDF, but wasn't too download it as PNG, as better for upscaling.

 

However...the PNG version omits quite an important element (the bride and groom!). I've tried duplicating, clearing cache etc. 

 

  1. Any ideas (as beginning time critical)? Thanks

1 reply

Adobe Employee
August 13, 2025

Hi @dave_mcghee7063 

 

Sorry to hear you are running into this bug. 

 

The PDF format is resolution-independent and you should not see any quality issues with it.

 

But please send me a direct message so we can set up file-sharing for investigation.

 

Thanks

Abhi G