Participant

png or jpg file can not uploaded

Forum|Forum|2 years ago
January 24, 2024
4 replies
279 views

Bilder können über Medien - Von Gerät hochladen nicht uploaded werden. Es erscheint die Fehlermeldung "Datei nicht kompatibel"

A

Abhi.G @ ADBE

Adobe Employee

Hi @EyeCreate2024

Could you check if the following helps? If not, please feel free to send me a private message with the two files.

Issue	Workaround
Uploading a file from the device failed (Android).	When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device.

Thanks

Abhi G

EyeCreate2024

Participant

I started having this problem on Adobe Express (Android) mobile recently. Two PNG files that are almost exactly the same in size and design with one uploading and the other unable to be uploaded. No matter what I do with that "unloadable" file, AE will not accept it in my design.

S

Sahuda

Participant

Hey there, I have the same issue, regardless which picture I try to upload. Even a picture that worked fine on one occasion couldn't be uploaded to the same template when I tried.

A

Abhi.G @ ADBE

Adobe Employee

Hi @default35008955sqoljh

Could you share one of the files you are having trouble uploading? Feel free to send it me via a private message if you prefer.

Thanks

Abhi G

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