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default35008955sqoljh
Participant
January 24, 2024

png or jpg file can not uploaded

  • January 24, 2024
  • 4 replies
  • 277 views
Bilder können über Medien - Von Gerät hochladen nicht uploaded werden. Es erscheint die Fehlermeldung "Datei nicht kompatibel"

4 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
May 21, 2024

Hi @EyeCreate2024 

 

Could you check if the following helps? If not, please feel free to send me a private message with the two files.

 

Issue

Workaround

Uploading a file from the device failed (Android).

When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device.

 

Thanks

Abhi G

E
EyeCreate2024
Participant
May 21, 2024

I started having this problem on Adobe Express (Android) mobile recently. Two PNG files that are almost exactly the same in size and design with one uploading and the other unable to be uploaded. No matter what I do with that "unloadable" file, AE will not accept it in my design.

    S
    Sahuda
    Participant
    April 25, 2024

    Hey there, I have the same issue, regardless which picture I try to upload. Even a picture that worked fine on one occasion couldn't be uploaded to the same template when I tried. 

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    January 24, 2024

    Hi @default35008955sqoljh

     

    Could you share one of the files you are having trouble uploading? Feel free to send it me via a private message if you prefer.

     

    Thanks

    Abhi G

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