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Concepts by Jones
Participant
November 13, 2023

Post failed on Instagram

  • November 13, 2023
  • 14 replies
  • 3783 views

I keep getting 'Post Failed" on instagram in my schedualed post. I've tried reconnecting the token, shortening the discriptions etc. Literally tried everything without success... anyone else experiencing this? It worked well before, just now been having this trouble since yesterday. 

 

Cheers

    14 replies

    Show previous replies
    Andy Lambert
    Community Manager
    Andy LambertCommunity Manager
    Community Manager
    January 17, 2024

    Thanks @Bridge Realty, LLC , would you mind completeing disconnecting and following this video again, ensuring you have a 'Business Account' (not Creator account) linked to the correct FB page. https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

    I appreciate you have done this, but 99% of issues are caused by Facebook/ Instagram permissions. 

    Thanks!Andy
      B
      Bridge Realty, LLC
      Participating Frequently
      January 16, 2024

      These are .png image files not videos that are being posted. We have never had a problem before. It was just all of a sudden they started failing. Every instagram post fails.

        Andy Lambert
        Community Manager
        Andy LambertCommunity Manager
        Community Manager
        January 16, 2024

        Hi @Bridge Realty, LLC , I can't see any real reason that your posts are failing - are ALL posts failing or just videos?

        Thanks!Andy
          C
          Concepts by JonesAuthor
          Participant
          November 14, 2023
          I've been getting these post fails for 2 days now on instagram when its scheduled to post. I've tried everything to solve the problem, but nothing seems to work.
            J
            jenuary
            Inspiring
            November 16, 2023

            Same—everything I try to post is failing on Instagram 11/15-11/16, even after refreshing the connection to the app.

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