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default32162549h1k4o8
Participant
September 8, 2023

Posts

  • September 8, 2023
  • 2 replies
  • 170 views
the templates aren't loading for and it's not letting me unlock an element within the template when I'm trying to customize it. My account has premium access so this shouldn't be the issue.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
September 18, 2023

Hi @default32162549h1k4o8 

 

In addition to Tarun's suggestions. You may want to confirm you're signed in with an email which has a premium membership associated with it. You can check at https://account.adobe.com/plans possibly try signing out and back in again. Also, if you're unable to provide a screen recording, screenshots would help too.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 15, 2023

Hi there,

 

We're sorry to hear about this. Did you create your template or you're working on the templates provided in the app? Can you share the screen recording of the issue to assist you further? 

 

We're here to help, just need some info.

 

Regards,

Tarun

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