Participant

Preview Unavailable for Express and Fonts

Forum|Forum|1 year ago
December 3, 2024
2 replies
310 views

I cannot view or add new fonts on Express and Fonts. I have tried turning on and off the sync and fonts at creative cloud and also reinstalled EVERYTHING yet the issue still occurs.

Desktop Web

P

phil_6936

Participant

Having the same issue. Does this have any resolution?

M

mahmoud_5524

Community Manager

Hi @phil_6936,

We’re sorry for the inconvenience. Font previews in Adobe Express and Fonts may be unavailable due to a sync or cache issue. Please sign out and back into both Adobe Express and the Creative Cloud Desktop App, toggle font sync off and on, and clear your browser cache or try a private window. If the problem continues, share your account details and a screenshot via DM so we can investigate further.

^MM

Tarun Saini

Community Manager

Hi

@Ronmoney123

,

Welcome to the community! We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Make sure you're signed in with your correct Adobe ID.

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/3D8zErH.

Let us know how it goes.

Regards,

Tarun

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