Participant

Problem related to animated and normal video

Forum|Forum|10 months ago
April 15, 2025
1 reply
225 views

Hello Adobe team

I am Shihabuddeen i have been using Adobe express from 4 to 5 months and the is very good and it is good for beginners and experts both but from Yesterday i maked a template from the free templates of Adobe express for an engagement but when I download it to gallery the video is stucking and by chance if the video is running properly it can not be shared to anyone please help your cooperation is needed and i think that you will co-operate

Thank you

Video

Amitej S

Community Manager

Hi @shihabudheen_4204, Thank you for being part of the Adobe Express community! We're glad you've been enjoying the app and appreciate your feedback.

The issues with the exported project shouldn't be happening. Can you please let us know if this is happening with other projects, too? What device and OS are you working on?

Also, please share screen recordings of the workflow with the affected export and the exported project so we can check and investigate.

We are here to help, just need some more info.

Best,

Amitej

S

shihabudheen_4204Author

Participant

Hello amite

I didn't expected that anyone will reply but thank you for your reply and I
am using VIVO T2 5G obviously android

Amitej S

Community Manager

Thanks for the response, @shihabudheen_4204. Can you also share a screen recording of the workflow so we can understand the issue and investigate it?

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