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Florentx
Florentx
Participant
July 29, 2026

Problem with Adobe Express

  • July 29, 2026
  • 1 reply
  • 14 views

I purchased the Adobe Express Monthly subscription today through the App Store and the payment was successfully charged. However, the app still shows that I am using the free trial version and asks me to subscribe again. Because of this issue, I cannot access the premium features or complete my project. Please investigate this problem and help restore my subscription or issue a refund if the subscription cannot be activated.
 

      1 reply

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 12, 2026

      Hi ​@Florentx! thanks for reaching out. 

      This can happen when an App Store purchase hasn't synced with your Adobe account yet. A few things to try:

      • Check iOS Settings → Apple ID → Subscriptions and confirm the Adobe Express subscription is active.
      • Make sure you're signed into Adobe Express with the Adobe ID associated with your purchase.
      • Sign out of Adobe Express, force-close the app, then sign back in and check again.

      If Premium still isn't showing, please contact Adobe Support → Account & Billing so they can verify the subscription and refresh the entitlement. 

       

      For more details you can refer: https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html

       

      Hope this helps!

       

       

       

       

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