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Selina Sara270251004saw
Participant
August 17, 2023

Problem with converting

  • August 17, 2023
  • 3 replies
  • 467 views
Since the update of the browser version, I cannot access my old files/projects as they are not able to convert.

    3 replies

    V
    vtanzi
    Known Participant
    August 18, 2023

    I am having the exact same issue--

    S
    Selina Sara270251004sawAuthor
    Participant
    August 18, 2023

    Hej Winnie

    Thanks for replying. I am using Adobe Express in the Microsoft Edge browser on my laptop (HP Elitebook). Are there any other browsers you can recommend other than Edge and Safari? Closing and re-opening unfortunately does not solve it for now. 

    Winnie_M
    Winnie_M
    Inspiring
    August 17, 2023

    Hi @Selina Sara270251004saw,

     

    Thank you for reaching out, and we're sorry to hear you cannot access your old projects.

     

    Please be precise about your browser and device and the OS version. Did you try to access your projects with a different browser? If so, did you see the same error message? We recommend using Safari or Microsoft Edge. Closing the window and reopening it may be necessary. Can you try again with another browser? Our engineers have been informed of this and are doing their best to resolve this as soon as possible.

     

    We're here to help and will get back to you as soon as there is an update.

     

    Thanks,

    Winnie

     

     

     

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