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Heitor_Feitosa
Participant
February 12, 2025

Problems accessing my Adobe Express account

  • February 12, 2025
  • 1 reply
  • 93 views

My Premium access to Adobe Express was removed without warning from my Adobe Photography plan. I used the application for at least four years with unrestricted access, but after the payment system update, my access was restricted and I can't retrieve my stored files.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 13, 2025

Hi 

@Heitor_Feitosa

,

 

We're sorry to hear about this. Could you share your Adobe ID so we can look into this further? Also, how are you attempting to retrieve your stored file? Please provide the steps you're following and explain what happens when you try, so we can better understand the issue.

 

We're here to help, just need some info.

 

Regards,

Tarun

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