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Ganymede2025
Participant
June 27, 2025

Problems getting images I select

  • June 27, 2025
  • 3 replies
  • 30482 views

I am starting a new project, and the images I select do not appear for me. This has been going on for a while. I am a premium customer. I should be able to access the images I want. 

3 replies

E
ethan john545
Participating Frequently
July 1, 2025

That sounds frustrating, especially as a premium user. You definitely should have full access to the images you select. Try clearing your browser cache or using a different browser if that doesn't help, reaching out to support might get it resolved faster.

 

 

 

 

G
Ganymede2025Author
Participant
June 28, 2025

I replied to your email with a recording of the problem. I am using a desktop. Thanks! 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 27, 2025

Hi 

@Ganymede2025

,

Thanks for reaching out! Could you please let us know the platform you're working on? Is it on desktop or mobile? Are you getting any error messages? Is it possible for you to share the screen recording of the issue?

 

We're here to help, just need some info.

 

Regards,

Tarun

G
Ganymede2025Author
Participant
June 28, 2025
I made this video on Zoom about this problem with Adobe.

Here is the link:

https://us06web.zoom.us/clips/share/A2F3MRZkRkV6dUVRZ1NDQ256eHZRNHVMY2FnAQ

Thanks!
Flor
Ganymede2025
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 30, 2025

Hi 

@Ganymede2025

,

Thanks for sharing the screen recording. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

 

Let me know if that helps.

 

Regards,

Tarun

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