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August 16, 2023

Profile migration help

  • August 16, 2023
  • 1 reply
  • 166 views
Hello, For some reason, we have multiple login profiles under this one Adobe account (oit_communicationsteam@state.co.us), primarily using Adobe Express. These two profiles are: Personal Profile and Governor’s Office of Information Technology (OIT). Our paid features for Adobe Express are tied to only the Governor’s Office of Information Technology (OIT) profile, but the projects, brands, libraries are all within the Personal Profile option. Is it possible for someone at Adobe to migrate the content from Personal Profile (projects, libraries, brands) to the Governor’s Office of Information Technology (OIT) profile so paid features can be used and projects, brands and libraries are not lost?
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1 reply

Tarun Saini
Community Manager
Community Manager
August 25, 2023

Hi @OIT Communications,

 

We're sorry for the delay in response. could you please try the steps mentioned in it and let us know if that helps:- https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

Regards,

Tarun