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3 replies

nieuwetheaterwerker
Participant
December 30, 2024

I have the same problem. 

 

I've changed the profile picture in my adobe account a long time ago, but it doens't seem to get through to adobe express. 

If I click on "settings" in adobe express, and I choose "edit" in account, I can edit everything BUT the profile picture. 

 

sorry screenshot is in dutch.

 

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David__B
David__B
Legend
January 2, 2025

Hi @Michaels Development

Just to confirm, you see the correct profile pic here
https://adobe.ly/4h080Mw

But not within Adobe Express? Does signing out of Adobe Express and back in make any difference? If not, clearing the browser cache may help 

https://adobe.ly/4gYwaXI


Best,

Dave

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Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 10, 2024

Hi 

@Michaels Development

,

 

Could you please elaborate more on the issue to help you further? Are you getting any error messages? If so, can you share the screenshot of the error? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

 

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