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Known Participant
August 6, 2025

Project Access Issue

  • August 6, 2025
  • 4 replies
  • 283 views

Hello

 

I've run into an issue accessing Adobe Express Projects this morning, please could someone advise?

 

I have several projects which I've created in Express but when I open a project I get the following message:

 

'Request Access - If you believe you should have access, ask the owner to share it with you or switch to another Adobe ID'

 

I am the owner of these projects and I'm signed into the correct Adobe ID. My name is also showing in the list of people who have access to these projects with the 'Can edit' attribute. 

 

As a test I've created a brand new project, but immediately get the above Request Access message. 

 

I've signed out and back in, cleared my cache, tried Express on a different device (iOS), but run in to the same issue.

 

So far, my other team members are still able to access these projects. 

 

I'm running Windows 11 Pro (Version 10.0.26100 Build 26100) and using Chrome. 

 

Thanks

Gary

4 replies

Participant
August 7, 2025

@Tarun Saini Works completely fine know! Thank you!

Community Manager
August 7, 2025

Hi @hannah-woermann,

 

Great to hear it's working now! Thanks for confirming. If you need any further help or run into any other issues, feel free to reach out anytime.

Best regards,


^MM

GaryD85Author
Known Participant
August 6, 2025

Hi Tarun. this all seems to be working as normal now. Many thanks

Tarun Saini
Community Manager
Community Manager
August 6, 2025

Thanks for the update!


^TS

Participant
August 6, 2025

Hi, 

 

I have the same issue with my own Project. 

Tarun Saini
Community Manager
Community Manager
August 6, 2025

Hi @GaryD85@hannah-woermann,

 

Could you please try again and let us know if you're still encountering this issue? 

 

Regards,

Tarun

Tarun Saini
Community Manager
Community Manager
August 6, 2025

Hi @GaryD85,

 

Thanks for reaching out! We're sorry to hear about this. I'd like to inform you that our product team is aware of this issue and once it is fixed will keep you posted.

 

Regards,

Tarun