Project Subfolders and Client Assets Missing After Update

After the latest Adobe Express update, all my Project Subfolders—and the client content stored within them—have disappeared. These projects were also shared with my clients, which has now disrupted their access to shared data and templates. This has caused significant dissatisfaction in my client collaborations and undermined trust in the reliability of your platform.

I spent over an hour trying to understand whether my work could be retrieved, delaying my deadlines and negatively affecting my clients. Additionally, the removal of folder organization and the new UI—requiring more clicks to access assets, templates, and files—has made the workflow far less efficient and noticeably time-consuming.

The sudden disappearance of my work has made me question the reliability of storing files in Adobe Express. Losing hundreds of hours of work without consent is unacceptable, especially for a paid service. This experience is pushing me toward considering alternative platforms such as Canva or Affinity.

I ask for clarification on how Adobe plans to prevent such issues in the future.