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robynr55438374
Participant
August 16, 2023

project will not allow adjustment of pictures

  • August 16, 2023
  • 1 reply
  • 178 views
unable to adjust original template for a project
This topic has been closed for replies.

1 reply

Winnie_M
Inspiring
August 23, 2023

Hi @robynr55438374,

 

Thank you for sharing this, and we're sorry for the delay.

 

Please share a screenshot of your project and the template's name. It will help us to understand the issue.

What are the dimensions of your project? Does the same thing occur in a different project?

What is the format of the picture? We recommend uploading photos in JPG, JPEG or PNG formats. Can you specify what type of adjustment you're trying to do? 

We suggest closing the project and clearing your cache before opening a new page. It may be necessary to try with a different browser, such as Google Chrome or Microsoft Edge. 

 

We're here to help and looking forward to hearing from you.

 

Thanks,

Winnie