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default34195872o2gt7l
Participant
December 11, 2023

Projects keep crashing

  • December 11, 2023
  • 1 reply
  • 73 views
My projects keep getting hung and it will tell me to refresh and everytime i refresh, it does nothing and loses my project. This has only been happening today and very very very frustrating I can't get anything done.

    1 reply

    Neelamk
    Neelamk
    Legend
    March 5, 2024

    Hi @default34195872o2gt7l,

     

    Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the files/projects not opening? Are you getting any error messages? Which browser are you using?

    Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

    Also, try restarting your computer.


    From Windows browser: Ctrl + Shift + Delete

    From Mac browser: Cmd + Shift + Delete

    Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

    Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

     

    Thank you,

    Neelam



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