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Participant
October 30, 2023

Projects not loading

  • October 30, 2023
  • 1 reply
  • 139 views
All of my projects aren't loading and an error occurs when I attempt to open any of the 3 projects.
This topic has been closed for replies.

1 reply

Winnie_M
Inspiring
January 2, 2024

Hi @default332623080naxl8,

 

Sorry to hear about the issue and for not answering you sooner.

 

What type of projects are you trying to open? Is there a video or template? Do you see an error message? Did you create your projects on the new or old version?

 

Here are some workaround that might help:
• Try opening from another browser, such as Microsoft Edge, Safari or Chrome
• Test in incognito or privacy mode. 
• Clear the cache/cookies from the browser
 
If the issues persist, please send a screenshot so we can see what you're experiencing.


Thanks, ^WM