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David__B
Adobe Employee
David__B
Adobe Employee
November 13, 2024

Re: Custom Theme on created Webpages unusable

  • November 13, 2024
  • 1 reply
  • 133 views

Hi @elliot_9954

 

Sorry to hear about your difficulties. A few questions and things to try:

- Are you receiving this error when attempting to open an existing webpage or when starting new webpage file?
- I would want to ensure you're using a browser that meets the system requirements https://adobe.ly/3UR6h3v
- Test in different browsers  - Chrome, Edge, Safari

- Try clearing the browser cache  -  https://adobe.ly/48L0wdn

- Test in incognito/private browsing mode -  https://adobe.ly/4hMdknE


I'd try these to start

Best,
Dave

    1 reply

    E
    elliot_9954
    Participant
    November 14, 2024

    Hi Dave,

     

    Thanks for your reply. It happens anytime I try to add a custom theme to a template or website made from scratch and I have chosen our custom brand font.

     

    Additionally, when I apply a theme using a font from Adobe the weights that show on the published site are not correct. Specifically, the title and subtitle show up the same no matter which font or weight I assign.

     

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