A

Anonymous

Red Exclamation appearing in video

Forum|Forum|5 months ago
December 2, 2025
5 replies
263 views

C'est quoi ces icones danger ? pourquoi ça charge pas ? C'est bloqué. Au secours !Capture d’écran 2025-12-02 171732.png

{Mod Note- Title has been modified by the Moderator}

Video

A

Anonymous

and now the icon is gone but still won't download or share cause "still working on it".

M

mahmoud_5524

Community Manager

Hi @38111202,

Sorry you’re running into this issue — that must be frustrating. 😔

It sounds like your video is stuck during export. A few steps that often help:

Refresh the page or restart the Adobe Express app.
Make sure your internet connection is stable.
If on the web, clear your browser cache; if on mobile, try restarting your device.

If the problem continues, could you share a screenshot or a short screen recording of what happens?

^MM

A

Anonymous

I gave up, used a lighter version (26Mo) to replace the rush. Now to is stuck with the upload clowd icon (see picture attached) et still cannot export my video as it states it is still "working on it".Capture d’écran 2025-12-03 100546.png

A

Anonymous

yes, did nothing. Left it openned all night too but still the issue remains.

A

Anonymous

Hi, the video is from my device. It weighs 84Mo, could that be the problem ? The main issue is that nowhere does it explain the problem but it wont let me download or share as it says "we are still working on your file" (it has been hours now). This is my very first intempt at makeing a video.

Tarun Saini

Community Manager

Thanks for your response @38111202,

Did you try the steps mentioned in the article shared above?

Regards,

Tarun

Tarun Saini

Community Manager

Hi @38111202,

Welcome to the community! We're sorry to hear about this. Could you please let us know if you are using this video from Adobe Stock or from your local device? Is it happening with all videos?

Please try the steps mentioned here to check if that helps- https://helpx.adobe.com/express/web/troubleshoot/access-launch-issues/unable-to-access-adobe-express.html

Regards,

Tarun

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